The Art of Persuasion: Mastering the Investigation Interviewing Process

AUTHOR’S POST

Mandy Moody, CFE
ACFE Social Media Specialist

Aesop, the great storyteller, said, “Persuasion is often more effectual than force.” I have a feeling Don Rabon would agree. Don is one of the ACFE’s most highly-rated faculty members, a past winner of the ACFE's Baker Award for speaking, a CFE and president of Successful Interviewing Techniques. He will lead a Pre-Conference session, “Persuasive Interviewing Techniques” at this year’s 24^th Annual ACFE Global Fraud Conference in Las Vegas this June.

In the clip below, Don gives a sneak peek into what he will discuss in his session and why persuasion remains one of the most challenging parts in the interviewing process.

Don’t forget about these other Pre- and Post-Conference sessions:

• Intellectual Property and Personal Information: Investigating Loss, Leaks and Theft
• Taking Data Analytics to the Next Level
• Persuasive Interviewing Techniques
• Auditing/Investigating Fraud Seminar
• Tracing and Recovering Fraud Losses
• Uncovering Fraud with Financial and Ratio Analysis

Find more details and the full Conference Agenda at FraudConference.com.

Devil in the Details: Anti-fraud Data Analytics

SPECIAL TO THE WEB

Robert Tie
Contributing Writer, Fraud Magazine

"No need to visit us this year," the head of a large and well-funded department told the internal auditor over the phone. "We're in good shape."

The auditor, unsurprised, hung up after quietly acknowledging this implied command to stay away. "Business as usual," he thought in longstanding frustration. Regardless, his remaining workload was overwhelming. As the sole internal auditor in a state government agency serving more than 100,000 people in hundreds of locations on a budget greater than $1 billion, the auditor had many other departments within the agency to monitor for fraud, waste and abuse.

He glanced at the data analytics software manuals gathering dust on his credenza. "Still no time for that," he said to himself unhappily and turned to refocus on his findings and recommendations for another department — one that had agreed to be audited. If and when the state agency hired more auditors, he mused, there'd be an opportunity to pore over the manuals and learn how to use the specialized software's powerful fraud detection capabilities. But who knew when such a day would come?

Not long afterward, an anonymous tipster informed the agency that some of its employees were buying themselves expensive appliances and consumer electronic devices — even vehicles — and that a vendor who provided services to the agency was picking up the tab.

The agency promptly contacted state investigators. Their probe exposed an ongoing, three-year conspiracy in which a vendor gave kickbacks to those employees in a well-funded department who authorized payments for supplies the vendor never delivered.

As a result of the investigation, several department and vendor employees were convicted of fraud, ordered to pay restitution and sentenced to prison — in some instances for more than 10 years.

The agency, to its chagrin, learned it had lost $4 million of taxpayers' money to the over-billing scheme, which it should — and could — have detected much sooner. As is often true in frauds such as these, much of the stolen money had been spent and wasn't recoverable.

BRING IN THE CFES

"Through no fault of its only internal auditor, the agency had a reactive approach to fraud detection and prevention," said Kelly J. Todd, CFE, CPA, ABV, a partner of Forensic Strategic Solutions Inc., a financial investigation firm in Birmingham, Ala.

The agency engaged Todd's firm to perform a fraud vulnerability assessment and determine whether other scams were taking place anywhere in the agency. Todd and her colleagues, who also are CFEs, searched for potential signs of additional schemes and evaluated the susceptibility of agency assets to misappropriation.

"Most frauds can be detected in a timely manner by ‘drilling down' into financial data to examine suspicious transactions," Todd said.

She and her team used specialized data analytics software to discover numerous indications of the known fraud but no signs of any other schemes.

"Because the department in question would have forfeited any budget funds it didn't use, it had an incentive to spend the money no matter what," Todd said. "In addition, the reactive nature of the audit approach created an opportunity to fraudulently divert the department's funds. When the conspirators rationalized their crimes, the fraud triangle was complete."

So, as the end of the budget year approached, crooked employees approved hundreds of phony vendor invoices a day until the department's entire budget was consumed. The conspirators easily circumvented the agency's main control against over-billing schemes — that all purchases costing $2,500 or more had to be accompanied by a purchase order.

Todd's analysis revealed how the fraudsters simply split their fraudulent purchases so that all but .01 percent of them were for amounts slightly less than $2,500. They all were paid without any special scrutiny.

Another red flag Todd and her colleagues noted was that payments to the co-conspirator vendor increased 342 percent in one year — growth far greater than in the department's payments to its other vendors.

Read the full article at Fraud-Magazine.com.

New Year's Resolution #3: Continue to Go Mobile

#3:  PROVIDE MORE MOBILE OPTIONS FOR ACFE MEMBERS

There are a handful of things I rarely leave home without: my wallet, my keys, my cell phone and my daughter. And, yes, those are listed in ascending order of importance. There are even days when making it out of the house with all four seems impossible, but thank goodness it is usually the first three that I end up searching for the most before heading out the door. Who knows? Maybe in a few decades my cell phone will be all I need to access my credit cards, keys, contacts and…baby. Maybe not.

We know your lists are pretty short when it comes to the vital things you need to start and finish your day. That is why in 2012, we created a few mobile resources for you to access while bustling from meeting to boardroom to home and back again. In July, we offered members a new Fraud Magazine mobile application (app) to make reading the bimonthly publication as easy as possible. The free app, available for the iPad, iPhone and Android smartphones, gives you complete access to the current issue as well as multiple back issues of the magazine directly on your favorite mobile device.

In September, we launched a new monthly podcast, Fraud Talk, to give you case studies and news you could hear and download from anywhere you have Internet access. We wanted to offer a free tool for you to use when commuting, traveling or driving. We also wanted to give you archives that you could access when most convenient for you and your schedule.

And, we are now excited to announce that in the next few months we will unveil a new ACFE app to make maintaining and accessing your ACFE membership even easier. The app will give you access to your ACFE account information, anti-fraud resources currently only available on ACFE.com and the ability to purchase training materials and register for events.

With ACFE membership mobile options you don’t have to remember another thing to add to your short list every morning. Stay tuned tomorrow for our #2 New Year’s Resolution for 2013!